Programs serving high-need, complex patients are growing in number across the country. With multiple chronic or complex conditions that are accompanied by mental health and socioeconomic challenges, these patients have unique needs that require involvement from a wide range of medical providers, social supports, and daily caregivers. Effective team-based care coordination strategies and evidence-based complex care management programs are required to improve care and reduce cost for these important populations.
Complex care programs use ACT.md to:
Develop customized, flexible care plans that can be shared internally and externally
Implement sustainable, high-quality processes with clear roles, responsibilities and communication across the team
Engage and utilize community resources and other non-traditional care team members
Facilitate a personalized mobile experience with patients, families and caregivers
Track new and unique data to measure team success and patient outcomes
Payers have the opportunity to disrupt healthcare and be the change agents needed to push the industry forward. As risk and responsibility shifts to providers, payers are working to provide them with appropriate financial incentives, actionable data, and validated behavior change programs. This is happening alongside rising consumerism in the industry. More than ever, payers need to compete for every single member. If innovation is a race to be won, then the payers with the right tools for member engagement are in the lead.
Payers use ACT.md to:
Attract and retain members with differentiated member engagement programs
Share actionable data, tools, competencies, and care delivery resources with providers
Gain visibility into care delivery process and patient engagement
Implement care processes and behavior change programs with precision
Achieve greater control and predictability in care delivery partnerships
At the heart of a successful accountable care organization is a high-performing provider network and powerful care management, driving patients toward quality care and appropriate utilization. ACOs need to empower care teams to collaborate, yet they struggle due to heterogeneous IT environments and legacy technologies that inhibit team-based care coordination. To realize savings and improve outcomes, accountable care entities need a high-tech and high-touch approach to bridge the gap between population health data analysis and execution of complex care management with a team-based care strategy.
ACOs use ACT.md to:
Drive effective network management strategies, including closed-loop referrals
Gain visibility into the care coordination process and facilitate effective communication across a network
Adopt evidence-based protocols and operational best practices across care settings
Improve patient access and standardize in-between visit care
Engage patients through modern technology with rich content, clear direction, and 24/7 access to their care plan
Health systems are in a precarious situation, managing capital investments, shrinking margins and rapidly evolving regulatory requirements and penalties. With labor being a health system’s biggest expense, health systems must implement processes to reduce waste, streamline operations, and ensure all clinicians are operating at the top of their license. Understanding this isn’t enough, there is increasing pressure to establish new partnerships with payers and align with other organizations across the care continuum. Team-based care coordination is a winning strategy for health systems to achieve efficiency gains, reduce readmissions, be successful under bundled payments, and prepare for collaborative payment and care delivery models. Health systems that implement a team-based care strategy and empower their teams with modern collaboration technology are better suited to deal with the disruptive innovation at their doorsteps.
Hospitals and health systems use ACT.md to:
Realize efficiency improvements with case management staff
Facilitate smooth discharges and effective transitions to reduce adverse events and readmissions
Adopt evidence-based practices to improve quality, safety, and productivity
Implement growth strategies attracting patients and providers to centers of excellence
Pursue innovation and demonstrate readiness for the transition to value-based care
"As a care coordinator for kids with complex needs, I had no tools to work across all the players supporting the family and child. Now I can see critical procedures to completion."
"Managing our network of referring providers is now real-time and automated. As an ACO, ACT.md helps us manage leakage and impact patient behavior to improve care."
"ACT.md is a trusted system for reliable, quality handoffs. I don't know what I'd do without it. It has replaced e-mail, and enables mobile coordination for my patient teams."
Get Started with ACT.md
in days – not months or years.
Old-fashioned health IT requires complex integration
and intensive training. We get you up and running on our web-based platform in a matter of days.