User Experience Researcher / Designer

Our UX Researcher/Designer makes sense of the many roles and responsibilities involved in complex care.

Chloe is a four-year-old girl who lives in Central Massachusetts. She had surgery to repair her intestine three weeks after she was born, and has had chronic bowel problems ever since. Her situation is compounded by severe autism and a sister who also has special medical and behavioral needs. Chloe has been in and out of hospitals for her entire life, and dreads going to the doctor. Using’s web-based Care Coordination Record, Chloe’s parents and clinicians message each other, track important care tasks, and manage her care plan—using their computers, tablets, and smartphones, rather than inconvenient phone calls or office visits.

Our UX Researcher/Designer will help us collect more stories like Chloe’s and ultimately eliminate more boundaries between families and their clinicians.

You will:

  • Develop a deep understanding of our many patient, family, and clinical users through observation, interviews, log analysis, and surveys
  • Leverage our Accounts team as adjunct UX researchers, guiding their efforts to collect insights and feedback from our customers
  • Share our users’ goals, behaviors, and challenges by creating personas, mental models, and journey maps
  • Engage fellow team members and users to develop and refine design concepts for our web and mobile applications

Depending on your experience and interests, you may:

  • Sketch, wireframe, and prototype product features, choosing the right tools for the necessary level of detail
  • Pair with software engineers, iterating on design details as implementations mature
  • Participate in the Agile process, reviewing features as they are developed and approving them before released to customers
  • Evaluate product improvements with moderated and unmoderated user testing

You have:

  • a relevant degree in design or technology
  • 1–4 years experience conducting UX research, using both qualitative and quantitative methods, for consumer or enterprise platforms
  • a portfolio that demonstrates skill in key research and design deliverables
  • comfort working cross-functionally, with User Experience, Engineering, Account Services, and Marketing teams

Interested? Contact Jonathan Abbett, VP of User Experience, with your résumé and portfolio, a few thoughts about why working in healthcare resonates with you, and when you're free for coffee.

Team-based design & engineering

Traditional health software, like electronic medical records, have failed to bring about the transformative improvements that technology has delivered in every other industry, and in our personal lives. We believe that's a failure of implementation—not a failure of potential—so we approach our work in a fundamentally different way.

About empowers the patient care community with the premier toolkit for delivering better, quicker, and more cost-effective team-based care.

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